Refund policy

At Alpha Overseas, we are committed to providing quality products and a smooth customer experience. Please read our policy carefully before making a purchase.

ORDER CANCELLATION

Orders can be cancelled within 24 hours of placing the order. Once the order has been processed or shipped, cancellation requests will not be accepted.

REPLACEMENT POLICY

Replacements are only applicable under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

To request a replacement, customers must share clear images or videos of the product along with its packaging. Requests should be sent to our support team through the contact details provided below.

Once the issue is verified, the replacement will be processed within 5 to 7 working days, subject to product availability.

REFUND POLICY

Refunds are applicable only in the following cases:

  • If the order is cancelled within the allowed time frame

  • If a replacement is not available

Approved refunds will be processed to the original payment method within 5 to 7 working days.

NON-RETURNABLE AND NON-REFUNDABLE ITEMS

The following items are not eligible for return or refund:

  • Products that have been used or opened

  • Items without original packaging

  • Products not reported within the specified time frame

  • Customized or special-order items, if applicable

SHIPPING CHARGES

Shipping charges are non-refundable. In case of damaged, defective, or incorrect products, the cost of replacement shipping will be borne by Alpha Overseas.

CONTACT INFORMATION

For any queries or to request a replacement or refund, please contact us:

Email: alphaoverseas05@gmail.com
Phone/WhatsApp: +91 98106 03459

IMPORTANT NOTE

Alpha Overseas reserves the right to inspect and verify the product before approving any replacement or refund request.