Privacy policy

Welcome to Alpha Overseas (“Company”, “we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alphaoverseas.co (“Site”) or interact with our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. GENERAL TERMS

By using this Site, you confirm that you are legally capable of entering into a binding contract under applicable laws, including the Indian Contract Act, 1872.

You consent to the collection, storage, processing, and use of your information in accordance with this Policy.

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Continued use of the Site constitutes your acceptance of the revised Policy.

2. INFORMATION WE COLLECT

We may collect the following categories of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping / billing details (if applicable)

  • Any information submitted via forms, WhatsApp, or inquiries

b) Payment Information

We do not store your card or payment details. Payments are processed securely via third-party payment gateways compliant with industry standards.

c) Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited, session duration, and interaction data

d) Cookies & Tracking Technologies

We use cookies, pixels, and tracking tools (such as Meta Pixel, Google Analytics) to enhance your experience and improve our marketing efforts.

3. HOW WE USE YOUR INFORMATION

We use your information for purposes including:

  • Processing orders and managing transactions

  • Responding to inquiries and customer support

  • Sending order updates, service notifications, and important communications

  • Improving website functionality and user experience

  • Running advertising campaigns and retargeting (Meta Ads, Google Ads)

  • Detecting and preventing fraud or misuse

  • Complying with legal obligations

4. MARKETING & COMMUNICATION

By providing your contact details, you agree to receive communication via:

  • Email

  • Phone calls

  • WhatsApp or SMS

You can opt out of marketing communications at any time by contacting us.

5. SHARING OF INFORMATION

We do not sell your personal data.

We may share your information with:

  • Payment gateway providers

  • Logistics and delivery partners

  • Marketing and analytics platforms (Google, Meta, etc.)

  • CRM and automation tools

  • Legal authorities when required by law

All third parties are obligated to handle your data securely.

6. THIRD-PARTY SERVICES

Our Site may contain links or integrations with third-party platforms. These platforms operate independently and have their own privacy policies.

We are not responsible for their practices.

7. COOKIES POLICY

We use cookies and similar technologies to:

  • Understand user behavior

  • Improve website performance

  • Deliver personalized ads

You can manage or disable cookies through your browser settings.

8. DATA SECURITY

We implement reasonable technical and organizational safeguards to protect your data.

However, no system is completely secure. By using our Site, you acknowledge this risk.

9. DATA RETENTION

We retain your information only as long as necessary:

  • To fulfill orders and services

  • For legal and accounting purposes

  • For business and marketing analysis

10. USER RIGHTS

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Opt out of marketing communications

To exercise these rights, contact us.

11. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

12. INTERNATIONAL USERS

If you access this Site from outside India, you do so at your own risk and are responsible for compliance with local laws.

13. LIMITATION OF LIABILITY

We shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Unauthorized access to your data

  • Data breaches beyond our reasonable control

  • Third-party services or platforms

14. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be reflected on this page. Continued use of the Site indicates your acceptance of the updated Policy.

15. CONTACT INFORMATION

For any questions regarding this Privacy Policy:

Alpha Overseas
📧 alphaoverseas05@gmail.com
📞 9810603459